AI-Powered Customer Retention
Designing an AI platform that puts retention & growth on autopilot
Client
Layup
Funding
$2.3M
Industry
AI,
SaaS,
B2B
What I did
Product Design,
Framer Development,
Motion Design
Elsewhere
Problem
Close, hands-on relationships with customers fuel early-stage growth. As teams grow, it becomes impossible to maintain this level of engagement across every customer. Critical usage signals are missed, timely interventions don’t happen, and opportunities for retention and expansion slip through the cracks. The result is stalled growth, fragmented post-sales efforts, and decisions driven by incomplete insight rather than real customer behaviour.
Solution
Layup unified post-sales growth and retention in a single, intelligent platform. Using AI-powered, personalized outreach and real-time product insights, teams engage with every account at the right moment, driving better retention and expansion without adding to their workload.
Onboarding (step 1)
Onboarding (step 3)
Overview
Accounts
Segment overview
Segment drill-down
Configure segment
Quick search
Configure playbook
Playbook ran
Inline text edit
Review playbook (HITL)
Human in the loop (HITL)
Impact
"Emmanuel balances strong collaboration with a high degree of autonomy. He consistently took ownership of complex problems to drive effective solutions."
Ryan Xue
CEO, Layup (YC W21)
Metrics
Users served
3 million users across client platforms